Return Policy: Luxu
At Luxu, our primary goal is to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you through our hassle-free return policy.
1. Returns and Exchanges:
- Luxu accepts returns within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. How to Initiate a Return:
- Contact us to initiate the return process.
- Provide your order number, the reason for the return, and any relevant details.
3. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [14] business days.
4. Exchanges:
- If you wish to exchange an item, please contact our customer support team to arrange for the exchange.
- Exchanges are subject to product availability. If the requested item is not available, a store credit will be issued.
5. Shipping Costs:
- Luxu is not responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item).
6. Final Sale Items:
- Certain items, such as clearance or sale items, may be marked as final sale and are not eligible for return or exchange.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately for assistance.
8. Return Address:
- Contact Luxu
9. Contact Us:
- For any further questions or assistance, please reach out trough our ''Contact Us'' page.
Note:
- Luxu reserves the right to update or modify this return policy at any time without prior notice. We encourage customers to review our policies periodically.
Thank you for choosing Luxu. We appreciate your trust in us, and we are committed to providing you with a seamless and enjoyable shopping experience.